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Refund policy
Each purchase is an on-demand digital service. Contact us if you have a delivery or payment problem.
Updated 25 September 2026
After successful delivery
Once your blueprint has been successfully delivered, we do not offer refunds simply because you change your mind. Each purchase uses AI model processing and our service to generate your blueprint on demand.
Non-delivery or duplicate charges
If you have been charged but have not received your blueprint, or you have been charged twice for the same purchase, contact info@quintetai.app. We will investigate and help resolve the issue. If a payment failed and no money was taken, there is no payment to refund.
How to request help or a refund
Email info@quintetai.app from the email used for your purchase. Include your order or receipt reference, payment date and a description of the problem. We will review the order and respond by email. Do not send your full card details, passwords or verification codes.
If your blueprint has not appeared
Verify the same email on QuintetAI and check your recent orders first. If generation failed, a retry may be available on your existing order without another payment. If it is still unavailable or you need assistance, contact support. Do not pay again to recover the same purchase.
Refund processing
Submitting a request does not automatically issue a refund. When a refund is approved, it is processed through Stripe to the original payment method. The time it takes to appear depends on Stripe and your bank; we cannot promise an exact arrival date.
Your rights
Nothing on this page limits rights or remedies available under applicable consumer law. QuintetAI is operated by TIP EDUCATION PTE. LTD., UEN: 202214150W, Singapore.